These Terms of Service govern access to and use of the website https://www.evelyn-cork.com/ (hereinafter referred to as the "Website"), operated under the trading name Evelyn Cork, together with the products and services made available through the Website.

Business Identification and Contact Information

Trading Name: Evelyn Cork

Website: https://www.evelyn-cork.com/

Email: info@evelyn-cork.com

Evelyn Cork makes this Website available subject to these Terms of Service. By accessing or using the Website, you agree to comply with these Terms.

You may browse the Website without creating an account. However, you may be required to provide the information necessary to complete a purchase.

The Website offers fashion clothing and accessories. These Terms govern the use of the Website and purchases made through it, together with any additional policies referenced on the Website, including our Privacy Policy, Shipping Policy and Returns and Refunds Policy. Nothing in these Terms is intended to restrict any mandatory rights you may have under applicable consumer protection law.

Please read these Terms carefully before using the Website. If you do not agree with them, you should discontinue using the Website. By placing an order, you agree to the applicable terms and conditions, subject to your statutory rights.

Throughout these Terms, "we", "us" and "our" refer to Evelyn Cork.

Any new features or tools added to the Website will also be subject to these Terms. We may update these Terms by publishing a revised version on this page. Changes will apply from the date they are published, subject to applicable law. We encourage you to review this page periodically.

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

SECTION 1 – ONLINE STORE TERMS

By using this Website, you confirm that you are of legal age in your jurisdiction or that you have the necessary authorisation to permit any minor under your care to use the Website.

You must not use our products or services for any unlawful purpose or violate any applicable laws or regulations, including intellectual property laws.

You must not introduce viruses, malware or any other harmful code to the Website or its associated systems.

We may restrict or terminate access where a user materially breaches these Terms, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary and permitted by law.

You acknowledge that information you submit, excluding payment card details, may be transmitted across different networks and adapted to meet technical requirements. Payment information is handled through appropriate payment-processing systems and security measures.

You must not reproduce, copy, sell or exploit any part of the Website or its services without our prior written permission, except where permitted by law.

Headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information on the Website is accurate and up to date. However, occasional errors, omissions or outdated information may occur.

The content on the Website is provided for general information and should not be treated as a substitute for information expressly provided in connection with your order or your statutory rights.

We reserve the right to correct errors and update Website content when necessary. Nothing in this section limits any rights you may have under applicable law.

SECTION 4 – PRICES, PAYMENT AND DELIVERY

All prices are displayed in the currency shown on the Website and include applicable taxes unless otherwise stated. Product prices may change from time to time. The price applicable to your order will be displayed during checkout before you complete your purchase.

We accept the payment methods displayed at checkout. Payments are processed securely by our payment providers, and we do not store your full payment card details.

Delivery is free of charge on every order. No delivery fee is added at checkout, and the total amount payable will be displayed before you place your order.

We may modify, suspend or discontinue parts of the Website or its services where necessary. Such changes will not affect orders already accepted except where permitted by law or agreed with you.

SECTION 5 – PRODUCTS

Some products may be available exclusively through our Website. Product availability may vary, and returns are handled in accordance with our Returns and Refunds Policy and applicable consumer protection law.

We make reasonable efforts to display product images, colours and descriptions accurately. However, the appearance of a product may vary depending on your screen and device settings.

We reserve the right to limit product quantities, discontinue products or restrict sales where reasonably necessary and permitted by law.

Product descriptions and prices may be updated from time to time. Any changes will be subject to applicable law and will not retrospectively alter an order already accepted unless legally permitted.

We do not guarantee that the Website will be uninterrupted or error-free. However, nothing in these Terms excludes your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming products.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

When you place an order, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order; your order is accepted when we dispatch the products to you.

We reserve the right to refuse or cancel an order where there is a legitimate reason, such as suspected fraud, an obvious pricing error or product unavailability, subject to applicable law. If an order is changed or cancelled, we will make reasonable efforts to notify you using the contact details provided, and any amount already paid will be refunded.

You agree to provide accurate and current information when placing an order, including your name, delivery address, email address and payment details. Keeping this information accurate helps us process and deliver your order.

For further information about returns and refunds, please consult our Returns and Refunds Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not own or control.

These tools are provided subject to the applicable third-party terms. To the extent permitted by law, we are not responsible for third-party tools that we do not control.

Your use of third-party tools is at your discretion. We recommend reviewing the relevant third-party terms and privacy policies before using them.

Any new features or services added to the Website will also be subject to these Terms, unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

The Website may contain links to third-party websites, services or resources.

These third-party websites are not necessarily affiliated with Evelyn Cork. We do not control their content, policies or practices and cannot guarantee the accuracy of information they provide.

Accessing third-party websites is at your own discretion. You should review their terms and privacy policies before providing personal information or making purchases through them.

Any transactions or disputes involving third-party products or services are subject to the relevant third party's terms and applicable law.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit suggestions, feedback, ideas or other materials to us, you grant us permission to use them for purposes connected with improving or operating our business, to the extent permitted by law.

This does not grant us ownership of your personal data or override any rights you may have under applicable data protection law.

We reserve the right to moderate or remove user-submitted content that is unlawful, abusive, misleading, infringes intellectual property rights or breaches these Terms.

You must not submit content that violates another person's rights, contains unlawful or harmful material, impersonates another person or deliberately misleads us or other users.

You remain responsible for the content you submit. Nothing in this section excludes liability that cannot legally be excluded.

SECTION 10 – PERSONAL INFORMATION

Personal information submitted through the Website is handled in accordance with our Privacy Policy.

Please consult our Privacy Policy for information about how we collect, use and protect personal data.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the Website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, estimated delivery times or product availability.

We reserve the right to correct such errors and update information where appropriate. If an error affects an order you have placed, we will handle the matter in accordance with applicable law and notify you where required.

We are not required to update every item of information on the Website continuously, except where required by law. The absence of an update date should not be interpreted as a guarantee that all information has been recently reviewed.

SECTION 12 – PROHIBITED USES

You must not use the Website or its content:

(a) for any unlawful purpose; (b) to encourage or facilitate unlawful activity; (c) to violate applicable laws or regulations; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, threaten, defame or discriminate against any person; (f) to submit false, deceptive or misleading information; (g) to upload viruses, malware or other harmful code; (h) to collect or misuse other users' personal information; (i) to engage in spam, phishing or unauthorised scraping; (j) for fraudulent or otherwise unlawful purposes; or (k) to interfere with or bypass the security features of the Website or related systems.

A material breach of these restrictions may result in restricted or terminated access, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to keep the Website accessible and functioning properly, but we cannot guarantee that access will always be uninterrupted, secure or error-free.

To the extent permitted by law, the Website and its general content are provided on an "as available" basis.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. In particular, these Terms do not exclude or restrict your statutory rights as a consumer, including rights relating to faulty or misdescribed products, delivery obligations or other mandatory consumer protections.

To the extent permitted by applicable law, Evelyn Cork will not be liable for losses arising from circumstances beyond its reasonable control or from the improper use of the Website. Any limitation of liability will apply only to the extent legally permitted.

SECTION 14 – INDEMNIFICATION

You agree to be responsible for losses, claims or reasonable costs arising directly from your unlawful use of the Website or your material breach of these Terms, to the extent permitted by law.

Nothing in this section requires you to indemnify us for matters for which we are legally responsible or limits any rights you may have as a consumer.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or, where necessary, treated as separate from the remaining provisions.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

SECTION 16 – TERMINATION

Any obligations or liabilities that arose before the termination of your use of the Website will remain in effect to the extent required by law.

You may stop using the Website at any time.

We may restrict or terminate your access if you materially breach these Terms or use the Website unlawfully, subject to applicable law.

Termination of access does not affect any rights or obligations arising from an order already placed, including applicable consumer rights, payment obligations or refund rights.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on the Website, govern your use of the Website and your relationship with Evelyn Cork in connection with our services.

If we do not enforce a provision of these Terms on a particular occasion, this does not mean that we waive our right to enforce it later.

These Terms do not override any separate written agreement or any mandatory rights provided by applicable law.

SECTION 18 – GOVERNING LAW

These Terms are subject to the laws applicable to the operation of Evelyn Cork, without prejudice to mandatory consumer protection laws that apply to you.

If you are a consumer residing in Ireland or another EU Member State, nothing in these Terms is intended to deprive you of the protection afforded by mandatory provisions of the law applicable to your consumer contract. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr where applicable.

SECTION 19 – CHANGES TO THESE TERMS

You may review the latest version of these Terms on this page.

We reserve the right to update or amend these Terms by publishing a revised version on the Website. The revised version will indicate the date of the latest update where appropriate.

Changes will apply prospectively, subject to applicable law. Continued use of the Website after changes are published constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 20 – FREE DELIVERY, 30-DAY GUARANTEE, RETURNS, REFUNDS AND ORDER CANCELLATIONS

Free Delivery

Delivery is free of charge on every order placed through Evelyn Cork. No delivery fee is charged at checkout.

Estimated delivery times are shown on the Website and in our Shipping Policy. Delivery estimates are provided for guidance and may vary due to circumstances outside our reasonable control. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

30-Day Guarantee

All orders are covered by our 30-day guarantee. If the product arrives damaged, if you receive the wrong item, or if the size does not fit, you may return it within 30 days of the date you receive your order for a full refund of the product price or an exchange, subject to the conditions below and our Returns and Refunds Policy. This guarantee is in addition to, and does not limit, your statutory rights.

Eligibility for Returns

Returned items should be unused, unworn, in their original packaging and with their tags attached. Proof of purchase may be required.

These conditions do not limit your statutory rights if a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.

Return Process

To request a return, contact us at info@evelyn-cork.com and provide your order number, full name and reason for the return.

Please contact us before sending an item back so that we can provide the appropriate return instructions, including the return address. Where prior authorisation is requested, this does not affect any statutory rights you may have.

Return Shipping Costs

If the item arrives damaged, faulty or is not the item you ordered, we will cover the return shipping costs. For size exchanges and other returns, you are responsible for the cost of returning the item to us.

Refund Process

Once a return has been received and assessed, eligible refunds will be processed within 14 days of receipt of the returned item.

Where a refund is due, it will be issued to the original payment method unless another method is agreed with you. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

We do not charge a restocking fee. As delivery is free, no delivery charge is deducted from your refund. Nothing in these Terms excludes any refund you are legally entitled to receive.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@evelyn-cork.com.

We may be unable to stop an order once it has been processed or dispatched. If an order has already been dispatched, you may need to follow the applicable return procedure.

Nothing in this section limits any cancellation or withdrawal rights available to you under applicable consumer protection law.

SECTION 21 – CONTACT INFORMATION

If you have questions, feedback or need assistance, please contact us using the details below.

Trading Name: Evelyn Cork Website: https://www.evelyn-cork.com/ Email: info@evelyn-cork.com

Thank you for choosing Evelyn Cork. We appreciate your trust and look forward to helping you find styles that suit you.

Customer Service Hours:

Monday to Friday | 9am – 5pm

Weekends | 11am – 4pm

Email: info@evelyn-cork.com

We aim to respond to your enquiries within 24 hours.