At Evelyn Cork, we want you to feel confident when shopping with us. If your purchase isn't quite right, our returns process is designed to be clear and straightforward.

30-Day Guarantee

All orders are covered by our 30-day guarantee. If your order arrives damaged, if you receive the wrong item, or if the size does not fit, you may request a return, exchange or refund within 30 days of receiving your order.

This guarantee is in addition to, and does not limit, your statutory consumer rights. If you are a consumer in the EU, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Return Instructions

To initiate a return, please contact us at info@evelyn-cork.com within 30 days of receiving your order, including your order number, the reason for the return and, where applicable, a photo of the damaged or incorrect item. Our customer support team will guide you through the next steps and provide the appropriate return instructions and warehouse address.

All returns must be sent to our designated warehouse in Asia. Please do not send any items back before contacting us, as returns sent without prior authorisation may not be accepted.

Returned items should be unused, unworn, in their original packaging and with their tags attached, unless the item arrived damaged or faulty.

Return Shipping Costs

Delivery is free on all orders placed with Evelyn Cork.

If the item arrived damaged, faulty or is not the item you ordered, we will cover the return shipping costs. For size exchanges and other returns, you are responsible for the cost of returning the item to us. Return shipping costs will be communicated clearly before you send anything back.

No Hidden Fees

We do not charge restocking fees. As delivery is free, no delivery charge is deducted from your refund.

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 10 business days. Refunds will be issued to your original payment method.

Please allow additional time for your bank or card provider to process the transaction and display the refunded amount in your account.

Exchanges

Would you prefer a different size or item? Please mention this in your return enquiry. We will be happy to assist with an exchange, subject to product availability.

Order Cancellations

We understand that plans can change. If you wish to cancel your order, please contact us at info@evelyn-cork.com on the same day you place it.

Cancellation requests must be received before 11:59 PM (CET) on the day of purchase, regardless of the time the order was placed.

After this deadline, cancellation may no longer be possible, as your order is forwarded to our supplier the following morning and may already be being processed. In such cases, you may need to wait for delivery and then request a return in accordance with this policy.

Nothing in this section limits any cancellation or withdrawal rights available to you under applicable consumer protection law.

Questions?

If you need assistance with a return, refund, cancellation or exchange, please contact us at info@evelyn-cork.com.

At Evelyn Cork, we are committed to providing clear information and support throughout your shopping experience.

Contact Information

Store name: Evelyn Cork

Email: info@evelyn-cork.com

Website: https://www.evelyn-cork.com/

Customer Service Hours:

Monday to Friday | 9am – 5pm Weekends | 11am – 4pm

We aim to respond to your enquiries within 24 hours.