Privacy Policy

Last updated: 22 October 2026

Evelyn Cork operates this website and online store, including all related information, content, features, tools, products and services, in order to provide you with a personalised shopping experience (the "Services"). Evelyn Cork is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with our Services.

By using our Services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following categories of personal information:

Contact information: your full name, billing address, delivery address, email address and any other contact details you provide.

Order information: details of the products you purchase, orders placed, payments, returns, exchanges and refunds.

Payment information: payment details processed by our payment providers. We do not necessarily have access to your complete payment card details.

Device information: information about your browser, IP address, device and certain cookies or similar technologies.

Usage information: information about how you interact with our website, including pages visited, products viewed and actions taken.

Customer service information: information you provide when contacting us with questions, complaints, return requests or other enquiries.

We collect this information directly from you, automatically through your use of our website and, where applicable, from service providers who help us operate our store.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing orders: to process payments, arrange delivery, manage returns and refunds, and provide order updates.

Customer support: to respond to your enquiries and assist you with your purchases.

Improving our Services: to understand how customers use our website and improve its functionality, products and shopping experience.

Marketing and advertising: where permitted by law and, where required, with your consent, to send marketing communications or show relevant advertisements.

Security and fraud prevention: to detect, investigate and prevent fraudulent, unauthorised or potentially illegal activity.

Legal compliance: to comply with applicable laws, regulations and legal obligations.

We process personal information only where we have a lawful basis to do so, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent where required.

3. How We Share Your Personal Information

We may share your personal information with third parties where necessary to operate our business and provide our Services. These may include:

Shopify: our e-commerce platform provider.

Payment providers: to process your payments securely.

Delivery and fulfilment providers: to prepare, dispatch and deliver your orders.

IT and service providers: to support our website, customer service and business operations.

Analytics and advertising providers: where applicable and subject to relevant privacy and consent requirements, including Google (see Section 4A).

Legal or regulatory authorities: where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information to third parties in exchange for payment.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the website functions properly, remember your preferences, analyse website usage and support marketing activities.

Some cookies are necessary for the operation of our website. Other cookies, including certain analytics and advertising cookies, may require your consent under applicable law.

You can manage your cookie preferences through the available cookie settings on our website, where provided, and through your browser settings.

4A. Google Services and Your Data

Where we use Google products on our website (such as Google Analytics, Google Ads, Google Tag Manager or Google Merchant Center), Google may collect and process information about your visit, including your IP address, device and browser information, pages viewed and interactions with advertisements, using cookies or similar technologies.

• How Google uses this data: Google uses information collected through its services as described in its policy at https://policies.google.com/technologies/partner-sites.
• Advertising personalisation: Google may use this information to show you personalised advertising. You can manage or opt out of personalised advertising at https://adssettings.google.com.
• Google Analytics: you can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
• Google's Privacy Policy: for more information about how Google processes personal data, see https://policies.google.com/privacy.

We only use Google user data for the purposes described in this Privacy Policy. We do not sell Google user data, and we do not use it for purposes unrelated to operating and improving our Services or for advertising beyond what is described here.

5. User-Generated Content

If you submit reviews, comments, photographs or other content to our website or social media pages, that content may be visible to other people depending on the platform and your privacy settings.

Please avoid sharing sensitive personal information in publicly accessible areas.

6. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies and practices.

We are not responsible for the privacy, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

7. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in circumstances where parental consent is required.

If you believe a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

8. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, resolving disputes, maintaining business records and complying with legal obligations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request the deletion of your personal information, subject to applicable legal requirements.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Request the transfer of your personal information where the right to data portability applies.
• Withdraw your consent where processing is based on consent.
• Opt out of direct marketing communications at any time.

To exercise any applicable rights, please contact us using the details provided below.

You also have the right to lodge a complaint with your local data protection supervisory authority. If you are in Portugal, you can contact the Comissão Nacional de Proteção de Dados (CNPD). If you are in Ireland, you can contact the Data Protection Commission.

10. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence, depending on the service providers we use.

Where personal information is transferred outside the European Economic Area, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws and that suitable safeguards are in place where required.

11. Delivery Charges

Delivery charges apply to every order placed through our website. Delivery is not offered free of charge as standard.

The applicable delivery fee will be displayed at checkout before you complete your purchase. Delivery charges may vary depending on the order or the applicable delivery arrangements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or the way we handle personal information.

Any updates will be published on this page, together with the revised "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your privacy rights, please contact us:

Trading name: Evelyn Cork

Email: info@evelyn-cork.com

Website: https://www.evelyn-cork.com/

Customer Service Hours:

Monday to Friday | 9am – 5pm
Weekends | 11am – 4pm 

We aim to respond to your inquiries within 24 hours.