Terms of service
Last updated: 13 November 2026
Article 1 – Definitions
In these Terms of Service:
- “We”, “us”, “our” or “Evelyn Cork”: the trader identified in Article 2.
- “You” or “consumer”: a natural person who is not acting for purposes relating to a trade, business or profession and who buys from us at a distance.
- Day: calendar day.
- Working day: Monday to Friday, excluding public holidays.
- Distance contract: a contract concluded without the simultaneous physical presence of you and us, using only distance communication (such as our website or email).
- Durable medium: any medium, such as email, that allows information to be stored and reproduced unchanged.
- Right of withdrawal: your right to cancel the contract within 14 days without giving any reason.
Article 2 – Who we are
Trader: João Alexandre Batista Cardoso de Andrade Silva
Trading Name: Evelyn Cork
Address: Praceta Vitorino Nemésio, N83 RC DT Traz, 4425-700 Porto, Portugal
Email: info@evelyn-cork.com
Phone: +351 936 367 526
Shipping and Returns: Orders are shipped from, and returns are sent to, our fulfilment partner in China. Products are not shipped from Portugal or Ireland.
Customer support hours (Irish time): Monday to Friday 9am–5pm; Saturday and Sunday 11am–4pm.
Article 3 – Scope
3.1 These Terms apply to every order placed on www.evelyn-cork.com. We deliver to addresses in Ireland only.
3.2 Please read these Terms before placing an order. By placing an order, you accept them. You can save or print them at any time.
3.3 The contract is concluded in English.
3.4 If any provision of these Terms is found to be invalid, the remaining provisions remain in force.
3.5 Nothing in these Terms affects your statutory rights as a consumer.
Article 4 – Our products
4.1 Each product page shows the product description, price and available sizes and colours, together with the material and size guide where available.
4.2 Product images accurately represent the products. Colours may vary slightly depending on your screen settings.
4.3 All offers are subject to availability. Where an offer is valid for a limited period or subject to conditions, this is clearly stated in the offer.
Article 5 – Prices, taxes and payment
5.1 All prices are shown in euro and are final. Your order is shipped with import VAT and customs duties prepaid (Delivered Duty Paid), so no taxes or duties are charged on delivery.
5.2 A fixed shipping fee of €4.99 applies to every order.
5.3 Our products are shipped from China. To cover import costs, we add a fixed import charge of €6.15 to every order. At checkout, the shipping fee and the import charge are shown together as one delivery line of €11.14, before you pay.
5.4 The total shown at checkout (products and the €11.14 delivery line covering shipping and the import charge) is the full amount you pay. You do not have to pay any further taxes, duties or fees to the carrier on delivery.
5.5 Payment is taken when you place your order, using one of the payment methods shown at checkout. All payments are processed through secure, encrypted payment providers; we do not store your full card details.
5.6 If a product is shown at an obviously incorrect price because of a technical or typing error, we will contact you before dispatch. You may then confirm the order at the correct price or cancel it for a full refund.
Article 6 – Your order and the contract
6.1 Before placing your order, you can review your order details and correct any errors at checkout.
6.2 After you place your order, we will send you an order confirmation by email. The contract is formed when we send this confirmation.
6.3 In exceptional cases (for example, if a product is no longer available, the delivery address is incorrect or we suspect fraud), we may decline or cancel an order. We will inform you and refund any payment in full within 14 days.
Article 7 – Cancelling an order before dispatch
7.1 You can cancel your order free of charge at any time before it is dispatched by emailing info@evelyn-cork.com with your order number. We will refund you in full.
7.2 Once your order has been dispatched, you can still cancel it by exercising your right of withdrawal (Article 9).
Article 8 – Delivery
8.1 We deliver to addresses in Ireland only. Orders are shipped from our fulfilment partner in China. A fixed shipping fee of €4.99 applies to every order.
8.2 Orders are processed within 1–3 working days and delivered 9–21 working days after dispatch (10–24 working days in total). Full details are set out in our Shipping Policy.
8.3 When your order is dispatched, you will receive a tracking number by email. You can follow your order at any time on our “Track Your Order” page.
8.4 If your order does not arrive within the estimated delivery time, please contact us. If we cannot deliver it within an additional reasonable period, you may cancel the order and we will refund you in full within 14 days.
8.5 If an ordered product becomes unavailable, we will inform you and refund you in full. We will only send an alternative product with your prior agreement.
8.6 We are responsible for the products until they are delivered to you or to a person you have designated.
Article 9 – Right of withdrawal (14 days)
9.1 You may cancel your purchase within 14 days without giving any reason.
9.2 The withdrawal period starts on the day after you, or a person you have designated, receive the product. If your order is delivered in several parts, it starts on the day after you receive the last item.
9.3 To exercise your right of withdrawal, send us a clear statement by email to info@evelyn-cork.com before the withdrawal period ends. You may use the model withdrawal form at the end of these Terms, but this is not required.
9.4 You must return the product within 14 days of informing us of your withdrawal. You have met this deadline if you send the product back before the 14 days have expired. Please keep your proof of postage.
9.5 Returns are sent to our fulfilment partner’s returns address in China, which we will send you by email. Please do not send returns to our address in Portugal.
9.6 You may handle the product only as you would in a shop to check its nature, characteristics and fit. Please return it with its tags and accessories and, where possible, in its original packaging. You may be liable for any reduction in the value of the product caused by handling beyond what is necessary.
Article 10 – Our 30-day size guarantee
10.1 In addition to your right of withdrawal, you can return a product within 30 days of receiving it if the size does not fit.
10.2 To make a return, email info@evelyn-cork.com with your order number. We will send you the return instructions. Full details are set out in our Refund Policy.
10.3 This guarantee is an extra commitment from us. It does not replace or limit your rights if a product is damaged, defective or incorrect (Article 13).
Article 11 – Return costs and refunds
11.1 If a product is damaged, defective or incorrect, we cover the cost of returning it.
11.2 For all other returns, you pay the direct cost of returning the product. Because returns are sent to China, this cost is normally higher than a return within Ireland.
11.3 If you withdraw from the contract, we will refund all payments received from you within 14 days of the day we are informed of your withdrawal, using the same payment method you used for the purchase, free of charge.
11.4 We may withhold the refund until we have received the product back or you have provided proof that you have sent it, whichever is earlier.
11.5 For returns under our 30-day size guarantee, and for damaged, defective or incorrect products, we refund you within 14 days of receiving the returned product.
Article 12 – Exceptions to the right of withdrawal
12.1 For hygiene reasons, the right of withdrawal does not apply to underwear, swimwear and earrings if the hygiene seal or protective packaging has been removed after delivery. It also does not apply to products made to your specifications or clearly personalised.
12.2 Where an exception applies, this is clearly stated on the product page before purchase.
12.3 This does not affect your rights if a product is damaged, defective or incorrect.
Article 13 – Legal guarantee of conformity
13.1 Our products must match their description, be of satisfactory quality and be fit for their normal purpose.
13.2 If a product is faulty or not as described and you tell us within 30 days of receiving it, you may reject it for a full refund, or choose a repair or replacement instead.
13.3 After 30 days, you are entitled, free of charge, to a repair or replacement or, where this is not possible or does not solve the problem, to a price reduction or a refund.
13.4 A fault that appears within 12 months of delivery is presumed to have existed at the time of delivery. Under Irish law, you may bring a claim for faulty goods for up to six years from delivery.
13.5 Please contact us as soon as possible after you notice a problem. We cover the cost of returning a faulty or incorrect product.
13.6 The legal guarantee does not cover normal wear and tear, damage caused by misuse, or products altered by you or a third party.
Article 14 – Complaints
14.1 If you have a complaint, please email info@evelyn-cork.com with your order number and a description of the problem.
14.2 We will reply within 14 days of receiving your complaint. If more time is needed, we will acknowledge your complaint within that period and tell you when you can expect a full response.
Article 15 – Out-of-court dispute resolution
15.1 If we cannot resolve your complaint together, you may refer it to an alternative dispute resolution entity: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt).
15.2 Consumers in Ireland can also obtain free advice and assistance with cross-border complaints from the European Consumer Centre Ireland (www.eccireland.ie).
Article 16 – Intellectual property
All content on www.evelyn-cork.com, including texts, images and logos, belongs to Evelyn Cork or its licensors and may not be copied or reused without our written permission.
Article 17 – Governing law and jurisdiction
17.1 These Terms are governed by Portuguese law.
17.2 As a consumer resident in Ireland, you also benefit from the mandatory consumer protection provisions of Irish law, and you may bring proceedings before the courts of Ireland.
Article 18 – Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the one published on our website when you placed it.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Evelyn Cork, Praceta Vitorino Nemésio, N83 RC DT Traz, 4425-700 Porto, Portugal – info@evelyn-cork.com
(This address is for written notices only. Please do not send products to it.)
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: